WoolQ™ FAQs

The WoolQ portal aims to provide a digital hub for the Australian wool industry that delivers information, data, selling choices and trading opportunities to woolgrowers, their agents and other industry professionals, in a single online destination.

The functionality within WoolQ is extensive. Some of the things you will be able to do on WoolQ include:

• capture, share and store your clip details digitally;
• monitor and analyse your clip, test results and current estimated value f your wool;
• use your data for informed decision-making;
• identify opportunities to maximise grower returns; and
• easily engage directly with the wool industry.

WoolQ™ portal access is restricted to Australian wool industry participants. Only the following will be eligible to register and access the portal:

• Woolgrowers.
• Wool classers.
• Wool brokers.
• Wool buyers/exporters.

WoolQ™ registration is free and you can sign up today here via this link www.woolq.com/register

WoolQ™ is now live! Whilst the WoolQ™ Market tool won’t be available until December 2018, all other key parts of the tool are available for use.

The WoolQ™ eSpeci is an intuitive and easy-to-use ‘app’ that captures in-shed wool data electronically. The eSpeci works when you have an Internet connection as well as when you’re in-shed without an Internet connection and ‘syncs’ easily once you are back online.

The WoolQ™ eSpeci also digitises the ‘Wool Book’ and allows for ‘virtual’ collaboration between growers, classers, farm managers and brokers. The WoolQ eSpeci allows for electronic submission directly to your broker via an iPhone, iPad or Android device (with a digital signature). Within the WoolQ™ eSpeci you can attach photos, video and save the eSpeci directly to your WoolQ™ account providing you with the ability to compare clips year-on-year and much more!

WoolQ™ supports multiple devices. To use WoolQ™, you will need to have a device such as a computer (Windows/Mac), a tablet (iOS/Android), or a Smartphone (iOS/Android). 

Some parts of WoolQ™ require you to have an active Internet connection, whilst others can be used completely offline, letting you get on with your day-to-day tasks. WoolQ™ will then reconcile the information collected when you get back online.

Yes, WoolQ™ is available to users anywhere, any time. Whether users are in a woolshed or out and about, the WoolQ™ tool can still be accessed.

For those situations where no Wi-Fi or Internet connection exists, the WoolQ™ App will also be available so that users can still access and record critical information.

WoolQ™ can be used on a mobile phone, a tablet, a laptop or desktop computer – 24 hours a day, 7 days a week.

Downloading the WoolQ™ app is easy:

• Visit the “App Store” (iOS) or the “Play Store” (Android).
• Search for “WoolQ” in the search bar.
• Once WoolQ™ comes up as a result, tap “Get” (iOS) or “Install” (Android) and follow the installation prompts.

Resetting your WoolQ™ password is easy:

• On the login screen, select “Forgot Password”.
• When prompted, enter the email address linked to your WoolQ™ account and click/tap the “Send Reset Email” button.
• In a few moments you will receive an email with a link to reset your password.
• Once you have received the “password reset” email, access the link and when prompted, enter your new password. Please note that there will be some password restrictions outlined on the page.

We understand not everyone wants their details to be seen, so just like other websites and social media profiles, you're able to make your profile information either private or public. This means that:

• Individual woolgrower information will not be identifiable in any aggregated data.
• Users will only be able to see data specific to themselves but are also able to compare/benchmark this against the industry as a whole.
• The content users see on WoolQ™ will be based on their role within the wool industry. This means that what a woolgrower sees will be different to what a wool buyer or wool classer will see.
• Woolgrowers may provide their agents – ie brokers – with the ability to access information regarding their wool growing enterprise.

WoolQ is a project owned and managed by Australian Wool Innovation Limited (ABN is 12 095 165 558) acting for itself and on behalf of its subsidiaries and affiliates (collectively AWI). AWI’s registered address is Level 6, 68 Harrington Street, The Rocks, Sydney NSW 2000 Australia. Phone: (02) 8295 3100. Email: feedback@wool.com.

AWI is a not-for-profit company that invests in research, development and marketing to increase the long-term profitability of the Australian wool industry. AWI has offices in key markets around the world to help the company increase the global demand and market access for Australian wool.

Any WoolQ related websites, apps and e-commerce platforms that are owned, operated, managed and controlled by AWI are governed by the WoolQ Terms of Use and the WoolQ Privacy Policy available on https://www.woolq.com/about/privacy-policy/. 

All information and data collected about you by AWI is done so in accordance with the WoolQ Privacy Policy available on https://www.woolq.com/about/privacy-policy/.   

When you use, engage with, access or register for WoolQ services, events, activities or online content AWI may request:  

• personal information or data such as your name, telephone number, postal address and email address;
• information and data about your business including your business name, registration number and clip information; and
• technical information or data such as your IP address. This information is collected via cookies in accordance with our WoolQ Cookies Policy available on https://www.woolq.com/about/cookies/.

By providing the above information or data you enable AWI to provide you with WoolQ related services, information and content. You do not have to provide your personal information to AWI but if you do not provide the information requested, AWI may not be able to provide you with WoolQ services, information or content you wish to access.

AWI collects your personal information and data in accordance with the WoolQ Privacy Policy available on https://www.woolq.com/about/privacy-policy/.  

In general, AWI collects personal information from you if you choose to provide your details through the WoolQ registration pages or other AWI owned channels such as websites, social media sites, apps and e-commerce platforms. AWI may also collect personal information from you in person (for example when you attend trade shows, seminars, events or otherwise liaise with AWI). 

AWI collects personal, business and technical information and data in order to provide you, your business and the greater wool industry with the WoolQ services and platform.

Where appropriate, AWI will aggregate or anonymise information and data provided by WoolQ users for research and analysis of the industry for the benefit of the industry. This research and analysis may be conducted by AWI or third parties.

Yes, it is common for online platforms to collect and store personal information from their users. Information about such collection and use is generally set out in a company’s privacy policy. The purpose of collecting such information is generally to provide personal and business services.

It is also common for online platforms to analyse this information and data in order to better understand their users and provide better services. Online platforms often use third parties to analyse information and data and provide user insights for further feature development.

AWI does not disclose your information or data collected via the WoolQ platform for commercial gain.

AWI shares your information and data with third parties in circumstances where it is necessary to fulfil our obligations to you. For example, we may share your personal information with Microsoft, who is our service provider responsible for ensuring your information and data is safe and secure.

If AWI uses your information or data for analytic purposes we will use efforts to anonymise it.

AWI has engaged Microsoft as a service provider to keep information and data collected via the WoolQ platform safe and secure. Microsoft is an industry leader in this space and has a reputation for meeting clear security and privacy requirements. Further, the Microsoft Azure software meets a broad set of international, industry-specific and country-specific compliance standards.

When you upload content to the WoolQ platform, you own any intellectual property rights (such as copyright) in that content. The Terms of Use give AWI the right to use your content.  This right, known as a licence, is needed so that AWI can operate the WoolQ platform as described above and provide the services.

Any personal data is collected, used, stored and shared in accordance with the WoolQ Privacy Policy available on https://www.woolq.com/about/privacy-policy/.  

As a general rule, you should regularly back up your data, including any important information you store on WoolQ. This is your responsibility as a user as WoolQ does not have a duty to back up your data or to restore data that is lost.

Generally speaking, an End User License Agreement (EULA) is a contract which establishes a right to use a product, usually software.

Terms of Use, on the other hand, generally refers to a complete set of broad terms that govern a user's use of a website, an app, or other service. Terms of Use frequently include licence terms.

A waiver is a voluntary surrender of a right. When you provide your data to AWI via WoolQ, you are not surrendering any rights in relation to the content you upload. On the contrary, you retain ownership in any rights, including intellectual property rights. Under the Terms of Use, you provide AWI with consent to use your content. This right, known as a licence, is needed by AWI so that we can operate the WoolQ platform as described above and provide the services.

For more information about WoolQ™, visit the WoolQ™ website on https://www.woolq.com/, call us on 1800 070 099 or email us at info@woolq.com. You can also visit our Contact Us section on our website at https://www.woolq.com/contact-us/.